Privacy Policy

1. Who We Are

Yulux Sign ("we," "our," or "us") operates the website at https://yuluxsign.com. We manufacture and supply custom LED neon signs and 3D channel letter signage for clients worldwide. For any privacy-related inquiries, contact us at sofia.li93828@gmail.com.

2. Information We Collect

We may collect the following personal information when you use our website or contact us:

• Name, email address, and company name (from quote and inquiry forms)
• Country or region
• Project details and uploaded design files you voluntarily provide
• IP address, browser type, and pages visited (via analytics tools)
• Cookies and similar tracking technologies (see Section 6)

We do not collect payment information. Any financial transactions are handled by third-party payment processors with their own privacy policies.

3. How We Use Your Information

We use collected information to:

• Respond to quote requests and inquiries
• Prepare and deliver custom sign designs and proposals
• Communicate about your order, including production and delivery updates
• Improve our website experience and product offerings
• Comply with applicable legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data on the following legal bases:

• Contract performance — processing necessary to fulfill your inquiry or order
• Legitimate interests — analytics and service improvement
• Consent — for cookies that require it (you can withdraw at any time)

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Inquiry data is typically retained for up to 3 years. You may request deletion at any time by contacting sofia.li93828@gmail.com.

6. Cookies

We use essential cookies for site functionality. We may also use analytics cookies (e.g., Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

7. Third-Party Services

Our website may use the following third-party services, each with their own privacy policies:

• Google Analytics — web traffic analysis
• DHL / FedEx — for shipping and order tracking

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time (for consent-based processing)
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at sofia.li93828@gmail.com.

9. International Transfers

Yulux Sign operates globally. Your information may be processed in countries outside your own. We take appropriate safeguards to ensure your data is treated in accordance with this policy and applicable data protection laws.

10. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

12. Contact Us

For any questions or concerns about this Privacy Policy, please contact: sofia.li93828@gmail.com